Onnidan Fan Forum

Discussion => General Discussion Forum => Topic started by: Que82 on June 22, 2021, 02:39:24 PM

Title: Question
Post by: Que82 on June 22, 2021, 02:39:24 PM
What is the number one complaint your students or HBCU students, in general, have about HBCUs?

I am having a discussion with one of my fellow Alumni about this subject and I wanted to get other opinions.
Title: Re: Question
Post by: Neymar on June 22, 2021, 03:08:32 PM
They are too expensive.
Title: Re: Question
Post by: j1908 on June 22, 2021, 03:44:00 PM
Don't know if it's #1. But, housing is the hot topic now.
Title: Re: Question
Post by: Wildman78 on June 22, 2021, 03:56:26 PM
National Rankings in STEM Majors
Title: Re: Question
Post by: ‘87 Alum on June 22, 2021, 04:15:32 PM
Everyone I talk to have a similar theme:
1. Housing (on & off campus)
2. Lack of resources & support (financial, mental health, etc)
3. Skyrocketing costs vs ROI
4. Lack of leadership & vision; no direction for future
5. Subpar campus infrastructure
Title: Re: Question
Post by: Capler on June 22, 2021, 05:06:34 PM
The state of  and the lack of campus facilities and equipment.
Title: Re: Question
Post by: Golden Kitten on June 22, 2021, 08:28:20 PM
All of the above... :tiptoe:
Title: Re: Question
Post by: Que82 on June 22, 2021, 08:48:25 PM
This is good information, however, I'm still getting complaints from parents/students about customer service/treatment. :shrug:
Title: Re: Question
Post by: Que82 on June 22, 2021, 08:51:12 PM
They are too expensive.
This is true and is relative.  Students at public schools complain about how high tuition is because they have not seen the tuition at many private HBCUs. :shrug:
Title: Re: Question
Post by: eagle pride on June 22, 2021, 10:26:04 PM
This is good information, however, I'm still getting complaints from parents/students about customer service/treatment. :shrug:



This is huge.  Black businesses too. 
Title: Re: Question
Post by: soflorattler on June 23, 2021, 09:04:42 AM
This is good information, however, I'm still getting complaints from parents/students about customer service/treatment. :shrug:
This is a huge pet peeve of mine. In the past, I've hammered the folks at FAMU on this issue. Especially in the financial aid offices. The president eventually made it a priority on campus to improve in that area. In the past, I have personally had to visit their offices on issues where they've dropped the ball after the student has dotted all of the Is and crossed all of the Ts, yet they dropped the ball and still want make it difficult for the student.
Title: Re: Question
Post by: Jay_Thomas on June 23, 2021, 09:29:25 AM
Private colleges cost more.PERIOD.  Honestly, private hbcu's are on the lower end of what private colleges costs.  Keep in mind, PRIVATE colleges do not receive state funds.

STATE hbcu's are on par with the rest of the public colleges, and even that varies, but again, OURS are no more expensive than the next.

Title: Re: Question
Post by: Jay_Thomas on June 23, 2021, 09:32:52 AM
This is good information, however, I'm still getting complaints from parents/students about customer service/treatment. :shrug:


Unfortunately, until the mindset of what customer service is, you will keep getting complaints from parents and students.  I think we all know how some of them are very smug and condescending to students, from one school to the next.

And yes, that attitude transcends to other businesses as well [Black-owned], not all, but more than enough.

What is it about SERVICE that our folks who are paid to give it, reluctantly do it and do it with the worst attitudes?  It is ridiculous and we do deserve better.

Our schools really take these students AND THEIR MONEY for granted.


WE CAN AND SHOULD DO BETTER.
Title: Re: Question
Post by: soflorattler on June 23, 2021, 10:15:42 AM
This is good information, however, I'm still getting complaints from parents/students about customer service/treatment. :shrug:


Unfortunately, until the mindset of what customer service is, you will keep getting complaints from parents and students.  I think we all know how some of them are very smug and condescending to students, from one school to the next.

And yes, that attitude transcends to other businesses as well [Black-owned], not all, but more than enough.

What is it about SERVICE that our folks who are paid to give it, reluctantly do it and do it with the worst attitudes?  It is ridiculous and we do deserve better.

Our schools really take these students AND THEIR MONEY for granted.


WE CAN AND SHOULD DO BETTER.

Jay, from my observation, they make it personal and operate from a point of personality rather than just doing what the job requires to get done. If they make a mistake and fall short, rather than owning it, they project onto others and never seek to correct themselves or the problem. Many times, people get these positions and want to turn them into their own way of doing the job as opposed to doing what's required. Just do your dayum job minus the attitude shytty personality issues.
Title: Re: Question
Post by: Jay_Thomas on June 23, 2021, 10:23:27 AM
soflorattler, you said it.

Honestly, its a wonder nobody has reached across those counters and attempted to choke somebody out. :lol: NOT saying its right nor the answer, but, I would totally understand.

(https://media.giphy.com/media/PnzO3dSS8qkYU/giphy.gif)

Miss Gerri ALWAYS popping off!  :blush:
Title: Re: Question
Post by: ‘87 Alum on June 23, 2021, 10:27:11 AM
soflorattler, you said it.

Honestly, its a wonder nobody has reached across those counters and attempted to choke somebody out. :lol: NOT saying its right nor the answer, but, I would totally understand.

(https://media.giphy.com/media/PnzO3dSS8qkYU/giphy.gif)

Miss Gerri ALWAYS popping off!  :blush:

JT -

As you know, no matter how mad or upset they made you, you were not gonna get thrown out of Morehouse for something you knew deep inside was just another conversation away from being resolved. Now, it may have taken a bit of patience and persistence to get to the right person to resolve it….but you knew end of the day, it was gonna get handled the right way…

Now these fools today….Jesus take the wheel….
Title: Re: Question
Post by: Jay_Thomas on June 23, 2021, 10:40:04 AM
87 Alum, INDEED.....TODAY

 :no:


When my baby sister was at Norfolk State,
the stuff she encountered had me thinking to myself
 'THESE MFs ARE EVEN WORSE THAN WHEN I WAS IN SCHOOL'  :brickwall:
Title: Re: Question
Post by: soflorattler on June 23, 2021, 11:13:57 AM
87 Alum, INDEED.....TODAY

 :no:


When my baby sister was at Norfolk State,
the stuff she encountered had me thinking to myself
 'THESE MFs ARE EVEN WORSE THAN WHEN I WAS IN SCHOOL'  :brickwall:

Same here when I had to go up there (FAMU) about them refusing to release my daughter's transcripts when we had evidence that she had no debt with the university. She had gone to them 3 times already, but when I stepped in, things got done. I wasn't with the dumb isht. :nono2:
Title: Re: Question
Post by: Capler on June 23, 2021, 11:37:22 AM
All of this goes back to black hatred for one another. Sadly many respond in a certain manner when there is a black face in front of them. If a white student came before them with an issue and displayed a particular behavior, they would respond differently.

This is why we all have to be in constant check mode when dealing with people. White folk especially, should do this when dealing with minorities. It is very, very easy for our personal biases to creep in and influence our actions.
Title: Re: Question
Post by: ‘87 Alum on June 23, 2021, 01:07:00 PM

https://images.app.goo.gl/7NqPZZoaDKHSCnvZA
Title: Re: Question
Post by: cee dog on June 23, 2021, 01:39:04 PM
Look ain't no sense on talking about it if you want address the problem. Stop being scared. The main problem is these out of control nasty attitude black women in financial aid, admissions, registrar office and other offices. Mad at the world and bringing their problems to work.
Title: Re: Question
Post by: Maroon and Gray on June 23, 2021, 02:05:44 PM
All of this goes back to black hatred for one another. Sadly many respond in a certain manner when there is a black face in front of them. If a white student came before them with an issue and displayed a particular behavior, they would respond differently.

This is why we all have to be in constant check mode when dealing with people. White folk especially, should do this when dealing with minorities. It is very, very easy for our personal biases to creep in and influence our actions.

it could also be the same syndrome where you get bad customer service in your personal life and therefore you give it back.  I've encountered people giving out service and I think it's they don't know any better.  :shrug:
Title: Re: Question
Post by: ncsiacfan on June 23, 2021, 02:14:57 PM
My daughter is a recent High Point University graduate who will not give because she does not like how their president will put people out of their homes for HPU expansion. The fact is, he would rather see trees and fountains around HPU and not houses. He also builds buildings. But if there is any mistreatment of High Point University students by faculty or staff, they would lose their positions.
Title: Re: Question
Post by: Maroon and Gray on June 23, 2021, 02:49:12 PM
Progress can be cruel.

Do you know if those homeowners given a fair price for their homes?
Title: Re: Question
Post by: Capler on June 23, 2021, 03:11:17 PM
My daughter is a recent High Point University graduate who will not give because she does not like how their president will put people out of their homes for HPU expansion. The fact is, he would rather see trees and fountains around HPU and not houses. He also builds buildings. But if there is any mistreatment of High Point University students by faculty or staff, they would lose their positions.

You can't get too mad at the president. The homeowners sold those places and the renters were left out in the cold. High Point could not buy if the owner did not sell.
Title: Re: Question
Post by: Capler on June 23, 2021, 03:18:23 PM
Look ain't no sense on talking about it if you want address the problem. Stop being scared. The main problem is these out of control nasty attitude black women in financial aid, admissions, registrar office and other offices. Mad at the world and bringing their problems to work.

What's fair is fair dog, I did it to old sport and now I have to do it to you in order to preserve my credibility.

She is black, she is female, therefore her a$$ is funky and she should be locked up she is out of control and has a nasty attitude, is mad at the world and brings her problems to work. So tell us how you really feel about black women.
Title: Re: Question
Post by: ncsiacfan on June 23, 2021, 03:19:58 PM
I don't know but I have never believed that they did. The powers that be have given High Point University the green light to do as they wish. He appoints them to the HPU Board of Trustees and the city is quite cozy with HPU. Yes, they took a few houses recently for the new student union at NCCU, but if that had been High Point, there would be green grass in front of that building and not a street.
Title: Re: Question
Post by: westcoastaggie on June 23, 2021, 03:27:07 PM
Look ain't no sense on talking about it if you want address the problem. Stop being scared. The main problem is these out of control nasty attitude black women in financial aid, admissions, registrar office and other offices. Mad at the world and bringing their problems to work.

How much are these clerical workers paid?
Title: Re: Question
Post by: Capler on June 23, 2021, 03:31:43 PM
I don't know but I have never believed that they did. The powers that be have given High Point University the green light to do as they wish. He appoints them to the HPU Board of Trustees and the city is quite cozy with HPU. Yes, they took a few houses recently for the new student union at NCCU, but if that had been High Point, there would be green grass in front of that building and not a street.

From my work with the city, it not easy to take someone's property. Eminent domain is an arduous process reserved for public projects, HP is private. I think what happens in High Point is that the community is so invested in the college and it's future, landowners willingly yield to the requests of the president. Renters end up being the collateral damage.
Title: Re: Question
Post by: soflorattler on June 23, 2021, 04:08:28 PM
^^^Add to that, many are exiting the home rental business. A couple of friends of mine are dumping their rentals because it's become more of a headache since the pandemic.
Title: Re: Question
Post by: Capler on June 23, 2021, 04:14:53 PM
^^^Add to that, many are exiting the home rental business. A couple of friends of mine are dumping their rentals because it's become more of a headache since the pandemic.

And I don't understand why Biden want to continue the eviction moratorium? This is killing pottery owners. I'm sure the gov. is not giving them enough to sustain.
Title: Re: Question
Post by: cee dog on June 23, 2021, 04:35:02 PM
Look ain't no sense on talking about it if you want address the problem. Stop being scared. The main problem is these out of control nasty attitude black women in financial aid, admissions, registrar office and other offices. Mad at the world and bringing their problems to work.

How much are these clerical workers paid?

Play dumb if you want to.
Title: Re: Question
Post by: cee dog on June 23, 2021, 04:46:13 PM
So you want me to lie? So when does telling the truth which all of you posted about means you hate people? This is why we are in the trouble we are in now. Now let's try this again. Who is the majority of people that works in all those areas mentioned about HBCUS?

Look ain't no sense on talking about it if you want address the problem. Stop being scared. The main problem is these out of control nasty attitude black women in financial aid, admissions, registrar office and other offices. Mad at the world and bringing their problems to work.

What's fair is fair dog, I did it to old sport and now I have to do it to you in order to preserve my credibility.

She is black, she is female, therefore her a$$ is funky and she should be locked up she is out of control and has a nasty attitude, is mad at the world and brings her problems to work. So tell us how you really feel about black women.
Title: Re: Question
Post by: Capler on June 23, 2021, 04:54:42 PM
Come on dog, we all know we live a politically correct society and there are some things you cannot express in a public setting. My personal experience is that it is mainly black women who are in offices with attitudes. But as a male, I can't say that. You have to let your girlfriends say it about one another, while you stand back and keep your mouth closed. If you say it, they are coming after you. The only group I feel safe talking about are other black males.
Title: Re: Question
Post by: y04185 on June 23, 2021, 05:08:47 PM
My daughter is a recent High Point University graduate who will not give because she does not like how their president will put people out of their homes for HPU expansion. The fact is, he would rather see trees and fountains around HPU and not houses. He also builds buildings. But if there is any mistreatment of High Point University students by faculty or staff, they would lose their positions.

She better not ever attend VCU. They have been buying Richmond for years.  They even tore down a historic building. 
Title: Re: Question
Post by: ncsiacfan on June 23, 2021, 05:32:37 PM
Back in the day, I was recruited to be one of the first doctoral students at old Atlanta university. It was based on the minimal level that had been set for a GRE score. When my first subsistence check was short, I went to the office to inquire as to why. The clerk in the office who already knew who I was, told me this is for your room and board. Living on campus was not a requirement of the stipend. One person lived in a hotel. I said I live with my parents. Her reply was "we don't care where you sleep". I went to her boss, the Registrar to complain. I may have been their youngest doctoral student, but I had left a job like everyone else. The Registrar asked me "where does your dad work? I said my dad is a postman. He replied, your dad works at the post office, "your dad has plenty of money". End of meeting. I struggled for a year to give my parents subsistence money for my expenses. But I did not go back. Five years later, I entered a doctoral program at The University of Michigan with full financial support. I said thankyou Atlanta University for "f...g" over me.

As for the clerk in the office, she lived on the adjoining street just around the corner. She was two years ahead of my sister who was older than me. Like us, she had grown up
there. She and my sister were in rival sororities. Suffice it to say, my sister is a Delta. They also went to rival colleges, my sister to Clark and she to Morris Brown. Now what did that have to do with me? Nothing and everything.
Title: Re: Question
Post by: Que82 on June 23, 2021, 09:51:47 PM
Look ain't no sense on talking about it if you want address the problem. Stop being scared. The main problem is these out of control nasty attitude black women in financial aid, admissions, registrar office and other offices. Mad at the world and bringing their problems to work.

How much are these clerical workers paid?
I'm confused.  How does the amount of pay correlate with how you treat people????  Additionally, they knew how much the job paid when they took it didn't they? :shrug:
Title: Re: Question
Post by: Capler on June 23, 2021, 11:15:55 PM
Back in the day, I was recruited to be one of the first doctoral students at old Atlanta university. It was based on the minimal level that had been set for a GRE score. When my first subsistence check was short, I went to the office to inquire as to why. The clerk in the office who already knew who I was, told me this is for your room and board. Living on campus was not a requirement of the stipend. One person lived in a hotel. I said I live with my parents. Her reply was "we don't care where you sleep". I went to her boss, the Registrar to complain. I may have been their youngest doctoral student, but I had left a job like everyone else. The Registrar asked me "where does your dad work? I said my dad is a postman. He replied, your dad works at the post office, "your dad has plenty of money". End of meeting. I struggled for a year to give my parents subsistence money for my expenses. But I did not go back. Five years later, I entered a doctoral program at The University of Michigan with full financial support. I said thankyou Atlanta University for "f...g" over me.

As for the clerk in the office, she lived on the adjoining street just around the corner. She was two years ahead of my sister who was older than me. Like us, she had grown up
there. She and my sister were in rival sororities. Suffice it to say, my sister is a Delta. They also went to rival colleges, my sister to Clark and she to Morris Brown. Now what did that have to do with me? Nothing and everything.

Back in the day, I was accepted for grad school at Atlanta University, I had forgotten about that. I can't remember why I did not go. I think it had  everything to do with money. I could not go many places because of it. This was back before student loans become the primary way students  paid for education.
Title: Re: Question
Post by: cee dog on June 23, 2021, 11:39:27 PM
When you know better you do better. That means telling the truth. I don't do the politically correct thing. A few more things I don't believe in any more is not telling to people the truth and the other praying for folks who do you wrong. Nope not me. I pray for you ok. I pray that the dirty get your arse. Taking action is so much better. Nothing never happens to those people. They just continue to do wrong and y'all continue to pray for them. I'm not waiting until the next life time for them to get it. Get them now.

Come on dog, we all know we live a politically correct society and there are some things you cannot express in a public setting. My personal experience is that it is mainly black women who are in offices with attitudes. But as a male, I can't say that. You have to let your girlfriends say it about one another, while you stand back and keep your mouth closed. If you say it, they are coming after you. The only group I feel safe talking about are other black males.
Title: Re: Question
Post by: WileECoyote06 on June 24, 2021, 07:30:01 AM
More HBCUs should adopt the personal success coach model.  For profit colleges have been doing it for years, and HBCU staff have been doing it in a less formalized way.  Hence the perception of a 'nurturing/family environment' that has long-been a HBCU selling point.  HBCUs usually take care of select pockets of students (athletes, honor students, scholarship recipients, ROTC, high-demand majors, researchers, children of alumni), because they assign staff to service those groups. 

This raises the question; how to inspire and advise 'regular' students?  At HBCUs it's often the interaction with faculty that saves the college's reputation in the minds of students.  Our faculty are gems and we should sing their praises more often.  However, student success begins from the time they press submit to create a profile in the admissions portal.   This is where for-profit colleges have shined and regional publics are raising the bar.  Although, It may be costly to implement a personal success coach program; but it may be necessary to a small colleges survival. 

In dealing with my quiz bowl team.  I have a personal mantra "My role is to create and inspire good alumni."  Once you join our club, we fight for you, we alert you to opportunities for personal and professional growth, we make sure that you're making academic progress by monitoring grades and occasionally involving parents and senior faculty.  I wish every HBCU employee would take on that mantra.  It's often reflected by executives but downline workers sometimes miss the message.

Finally, we should recognize that as a 'black business' we are often subject to more scrutiny from black people and bear that in mind during our interactions.  The same student will willingly pay more and have the some of the same facility and infrastructure issues at PWIs as long as their service is top notch.  PWIs have power and water outages, crime (violent and petty) issues, technology issues, etc.  . .
Title: Re: Question
Post by: FunCkMaster on June 24, 2021, 10:57:39 AM

This raises the question; how to inspire and advise 'regular' students?  At HBCUs it's often the interaction with faculty that saves the college's reputation in the minds of students.  Our faculty are gems and we should sing their praises more often. 

As a 2-time HBCU graduate, HBCU faculty member, and the father of an HBCU grad, this definitely rings true to me. :nod: :nod: :nod: :nod:

Too bad that level positivity isn't consistently spread throughout the other departments/offices throughout our institutions. It's never too late though. :nod:
Title: Re: Question
Post by: Bearforlife on June 24, 2021, 11:01:15 AM
It is so disheartening to read these posts. I have dedicated nearly 20 years to HBCU work. I give excellent customer service as does my staff (past and present). Ya'll have no idea how parents and students come in and speak to us. MY stories about treatment, the number of times I've been cursed out by parents, students and alumni (when I'm not the person who wronged them). The times I have to CMA with emails, dates, times of communication. The times people say "I haven't heard anything from the school" and I produce the 12 emails I sent the student plus text messages...it's exhausting working at an HBCU. Nothing you do is right or enough. People don't want you to make a decent salary, get a raise, drive a nice vehicle, get a new position, etc. I love what I do but I want to be treated with the respect my years of experience deserve and that is extremely rare.
Title: Re: Question
Post by: FunCkMaster on June 24, 2021, 11:12:21 AM
It is so disheartening to read these posts. I have dedicated nearly 20 years to HBCU work. I give excellent customer service as does my staff (past and present). Ya'll have no idea how parents and students come in and speak to us. MY stories about treatment, the number of times I've been cursed out by parents, students and alumni (when I'm not the person who wronged them). The times I have to CMA with emails, dates, times of communication. The times people say "I haven't heard anything from the school" and I produce the 12 emails I sent the student plus text messages...it's exhausting working at an HBCU. Nothing you do is right or enough. People don't want you to make a decent salary, get a raise, drive a nice vehicle, get a new position, etc. I love what I do but I want to be treated with the respect my years of experience deserve and that is extremely rare.

Duly noted. I've had experiences on both sides as far as dealing with admin as a student and parent. There have been great interactions, and then there were others... :tiptoe:

However, your sincerity oozes through your post Bearforlife. Just from what you post on Onnidan, I don't doubt your sincerity not one bit. Continue to do what you do. :clap: :bow:
Title: Re: Question
Post by: Bearforlife on June 24, 2021, 11:19:12 AM
It is so disheartening to read these posts. I have dedicated nearly 20 years to HBCU work. I give excellent customer service as does my staff (past and present). Ya'll have no idea how parents and students come in and speak to us. MY stories about treatment, the number of times I've been cursed out by parents, students and alumni (when I'm not the person who wronged them). The times I have to CMA with emails, dates, times of communication. The times people say "I haven't heard anything from the school" and I produce the 12 emails I sent the student plus text messages...it's exhausting working at an HBCU. Nothing you do is right or enough. People don't want you to make a decent salary, get a raise, drive a nice vehicle, get a new position, etc. I love what I do but I want to be treated with the respect my years of experience deserve and that is extremely rare.

Duly noted. I've had experiences on both sides as far as dealing with admin as a student and parent. There have been great interactions, and then there were others... :tiptoe:

However, your sincerity oozes through your post Bearforlife. Just from what you post on Onnidan, I don't doubt your sincerity not one bit. Continue to do what you do. :clap: :bow:

It's most assuredly a labor of love. A professor once told my class that when you choose to lead our people there will always be times when you will have to justify yourself, cover your own backside, stand alone, endure lies and rumor...been there. However, the employee experience of being able to show up as my full self is unmatched. I've worn my big afro, long nails, or a weave to my waist and never had my professionalism questioned. I use pop culture references in my speeches and everyone gets it and the pot lucks are out of this world! I'll never forget when my granny passed, I looked up at the funeral and there were all these people from work who drove to Wadesboro for me and my dad. It is a family and like all families we have issues.

I just hope when people encounter the folk who work at HBCUs, they look at people as people. Understand that the underfunding, understaffing, under budgeting, under resourced, under paid, under supported has a real face. Most folk, particularly at privates wear so many hats. I once was a Director, danceline coach, and queen's advisory member. It was nothing for me to come to work my full time but have a bag of supplies for the queen's court appearance (out of my own pocket) or do hair and makeup so the dancers looked pretty at the game. And I'm not special.
Title: Re: Question
Post by: Capler on June 24, 2021, 11:22:41 AM
Bear, I understand. When you are in customer service you will be abused, but unfortunately abuse comes with the territory and we all know this going  in. I've been fired from side jobs on several occasions because I could no longer take it and lashed out at the customer. My terminations were justified. I understand many worker's behavior is reflective of how they have been mistreated in the past. We have to work harder at approaching every customer with an open mind.  I try to do that, even when the person has wronged me in the past. I do this here on the board. If someone gets snotty with me one day, I will approach them the next day as though it did not happen. Now I'm not above taking a slight jab at them at some point down the road, -but hey, I'm human. 

As far as customer behavior goes, that is something I can't control. All I can do is prepare for the worst and brace myself when it happens.

Side note.  When I waited tables, the other staff members did not want to take the large black parties that came in. I took them because I focused on the positive. Did I get worked to death, and low tipped -yes most of the time? :lol: This is why I encourage the party I'm with to behave themselves and tip the server.
Title: Re: Question
Post by: Bearforlife on June 24, 2021, 11:33:47 AM
@Cap, I think as much as we educate about customer service we must educate about civility. You can give excellent customer service and the person be asking or demanding something that is outside of the scope of your job and be reported for bad customer service. I do not think that abuse is par for the course. When people are wrong, they are wrong. Which is why all of my communications are in writing and if I have a negative interaction with a student, parent, or alumnus I report it myself.
Title: Re: Question
Post by: Que82 on June 24, 2021, 04:53:42 PM
Well, I worked in a prison system for almost thirty years.  I have had to endure all kinds of verbal abuse and threats of physical abuse, however, I can say that I have never had to resort in kind and it was because of my demeanor that I was able to deal with some of the most abusive and assaultive inmates without any major problems. Should staff be verbally abused no, should staff/faculty abuse their stakeholders, absolutely not. I doubt if the bulk of the folks who complain about customer service abuse the staff/faculty.  I also doubt if many staff, who are being helpful, are abused.  If someone has some stats that prove otherwise please share. :shrug:
Title: Re: Question
Post by: iceman4221 on June 24, 2021, 08:35:08 PM
Back in the day, I was recruited to be one of the first doctoral students at old Atlanta university. It was based on the minimal level that had been set for a GRE score.

When my first subsistence check was short, I went to the office to inquire as to why. The clerk in the office who already knew who I was, told me this is for your room and board.

Living on campus was not a requirement of the stipend. One person lived in a hotel. I said I live with my parents. Her reply was "we don't care where you sleep". I went to her boss, the Registrar to complain.

I may have been their youngest doctoral student, but I had left a job like everyone else. The Registrar asked me "where does your dad work? I said my dad is a postman. He replied, your dad works at the post office, "your dad has plenty of money".

End of meeting. I struggled for a year to give my parents subsistence money for my expenses.


But I did not go back. Five years later, I entered a doctoral program at The University of Michigan with full financial support. I said thank you Atlanta University for "f...g" over me.



THIS(https://sdk.bitmoji.com/render/panel/eb8fe515-6324-4cab-826d-96a4b87ef47b-557ec802-6365-4a0d-99c1-0dbf1da8ffb4-v1.png?transparent=1&palette=1) Financial Aid Decision and Assistance Takes Entirely Too Long and is often Inadequate - Period!!!

My daughter attended UNC Greensboro, because it took the HBCU entirely to long to provide a decision on financial aid... 
When the package came from HBCU, it was 6 weeks before the start of school, but she received a package from UNC-G back in April of that year... 

So, I got her a car to get around in and an off campus apartment, because I had saved $15,000/year for 3 kid's college education......


No it was not NC A&T or NCCU, but it was a NC HBCU, and North Carolina has a total of 10 plus 1 Native American University UNC-Pembroke...
Title: Re: Question
Post by: iceman4221 on June 24, 2021, 08:54:56 PM
More HBCUs should adopt the personal success coach model.  For profit colleges have been doing it for years, and HBCU staff have been doing it in a less formalized way.  Hence the perception of a 'nurturing/family environment' that has long-been a HBCU selling point.  HBCUs usually take care of select pockets of students (athletes, honor students, scholarship recipients, ROTC, high-demand majors, researchers, children of alumni), because they assign staff to service those groups. 

This raises the question; how to inspire and advise 'regular' students?  At HBCUs it's often the interaction with faculty that saves the college's reputation in the minds of students.  Our faculty are gems and we should sing their praises more often.  However, student success begins from the time they press submit to create a profile in the admissions portal.   This is where for-profit colleges have shined and regional publics are raising the bar.  Although, It may be costly to implement a personal success coach program; but it may be necessary to a small colleges survival. 

In dealing with my quiz bowl team.  I have a personal mantra "My role is to create and inspire good alumni."  Once you join our club, we fight for you, we alert you to opportunities for personal and professional growth, we make sure that you're making academic progress by monitoring grades and occasionally involving parents and senior faculty.  I wish every HBCU employee would take on that mantra.  It's often reflected by executives but downline workers sometimes miss the message.

Finally, we should recognize that as a 'black business' we are often subject to more scrutiny from black people and bear that in mind during our interactions.  The same student will willingly pay more and have the some of the same facility and infrastructure issues at PWIs as long as their service is top notch.  PWIs have power and water outages, crime (violent and petty) issues, technology issues, etc.  . .


Facts, I was Presidential Scholar at SC State University back in 1983 and I had no problem with anything...

Quote
Exceptional Post, I expect all organizations to treat me the way my family and MetLife Property & Casualty treated me when I graduated and took my 1st job. 

As if I am important and I matter - period!!!
Title: Re: Question
Post by: cee dog on June 25, 2021, 06:58:26 AM
You folks love ignoring the truth. Those nasty stank attitudes are the problem. Address those and you solve the problem.